Complaints Policy
Handling Concerns & Feedback
Life Settlements Florida is dedicated to delivering professional life settlement, viatical settlement, and policy appraisal services while treating all client concerns seriously. If our service falls short of your expectations, we are committed to resolving matters fairly and promptly.
Submitting a Concern
We have a process in place to address issues quickly. To file a complaint, please contact us at info@lifesettlementsflorida.com or call (813) 722-1837.
You may also write to us at:
Life Settlements Florida 1180 SW 36th Ave #202 Pompano Beach, FL 33069
How We Manage Issues
Every complaint is handled respectfully and without bias. We will acknowledge receipt of your complaint within 2 business days and keep you informed as we review and work toward a resolution.
Resolution Process
Our goal is to find outcomes that are reasonable and fair. We aim to resolve complaints within 14 business days. If an issue cannot be settled fully to your satisfaction, we will explain why and outline possible next steps, including your right to contact the Florida Department of Financial Services.
Record Keeping
We document all complaints, the actions taken, and their outcomes. These records help us identify patterns and strengthen our services.
Ongoing Improvement
Feedback allows us to adapt and refine our work. Complaints are seen as opportunities to prevent future problems and enhance our services for all clients.
Regulatory Complaints
If you believe your complaint has not been adequately addressed, you may contact:
Florida Department of Financial Services Division of Consumer Services 200 East Gaines Street Tallahassee, FL 32399-0322 Phone: (877) 693-5236 Website: www.myfloridacfo.com